Improved alert observability

We now show all requests made against an alert source in the alert source configuration screen. This lets you easily see when a request has hit our systems but has not turned into an alert, making it clearer to understand things like:

• When we received a request for an existing deduplication key, leading to no new alert
• When we received a malformed request, such as an invalid value, leading to no new alert
• All other types of events, such as rate limited alerts, requests that lead to no update, requests that lead to resolving alerts, and more!

This change will allow organizations to get a clearer picture of what is going on when they're configuring their alert source. From the alert requests tab, you can also:

• Filter by deduplication key
• Filter by timestamp
• Easily navigate to any created or resolved alerts
• View the request and response body of an alert request to our system

Note that this does not apply to integration-based sources, incoming calls and email sources. We only store request data for 7 days.

New and improved login page

We shipped a shiny new login page which can hopefully bring a bit of delight on a normally mundane page (give a few clicks to the text on the left to see what happens 👀).

Webex integration for incident calls

We now support Webex as a call provider for incident calls. This integration includes:

• Full support for automatic call creation
• Participant tracking
• Scribe transcription!

Variables in post-mortem templates

Post-mortem templates now render variables such as Declared At or custom fields as rich, interactive elements rather than plain text. These nodes will automatically update when you change the associated values, such as updating the Declared At timestamp.

Add users to cover requests after creation

If you created a cover request and forgot that someone else might be available, you can now add those users to the request after the fact. This will be coming soon to mobile too!

Manager-initiated cover requests

Anyone who can create schedule overrides can now initiate cover requests on behalf of team members directly from the dashboard. An example scenario where this might be helpful:

I'm on-call. I've just attempted a spin class that my fitness level had no business attending. I am now horizontal on the living room floor, questioning life choices and in no state to respond to incidents. I have, of course, forgotten to request cover—but I've managed to text my manager, something like "help. dying. can't oncall."

Previously, my manager would need to coordinate with the team, figure out who's available, and manually override the schedule himself. An unnecessary burden for a person already processing the mental image of me splayed out on a Peloton.

Now? My manager can simply submit a cover request on my behalf. The team gets notified, someone picks it up. I can recover from the cycle, my manager from the image scarred into the back of their retinas.

What else we've shipped