A native Alertmanager notifier

We’re excited to announce that as of version 0.29, we now have a native incident.io notifier in Alertmanager. With this change, if you are rate limited when sending high volumes of alerts to incident.io, Alertmanager will automatically retry requests.

To get started, you can set a receiver with the following configuration in your Alertmanager configuration:

receivers:
  - name: 'incidentio-notifications'
    incidentio_configs:
      - url: '$alert_source_url'
        alert_source_token: '$alert_source_token'

Additionally, we will automatically slim down alerts to fit inside our payload size limits (512 KB) when a given alert would exceed them.

Create escalations via the API

You can now use our API to escalate directly to a specific escalation path, or specific individuals. This is great for adding a "page someone" button into internal tooling. For example you can add a "page this team" button in your service catalog!

See our API documentation here.

What else we’ve shipped

Improvements

We now let you search within your on-call pay reports

Bug fixes

Jira tickets sometimes wouldn't add a comment when an incident was closed
We fixed a bug where you weren't able to send yourself a new code for verifying your phone number
We fixed a bug when we didn’t immediately refresh your list of contact methods after deleting a contact method from the mobile app
We fixed a bug that would skip Level 1 on your escalation path if you hadn't yet set up the mobile app
We fixed a bug that prevented you from previewing or editing your alert sources once your On-call trial period had ended
We accepted changes in to our public Terraform Provider to automatically remove resources from state when they're not found remotely, and improve error handling and messaging
Fixed a bug when a warning would pop up upon saving alert sources/routes

A native Alertmanager notifier