How to level up your incident management program with Jeff Forde of Collectors

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Today, incident management is a core part of organizations both big and small. But what if you don't have a program in place...where do you start?

Or what if incident management is already a key part of your org, but you're looking to optimize it—where do you kick things off in that case?

Consider another situation: What if you're an established organization with years of incident management experience—what are some things that you can do to take things to the next level?

To talk through all of these scenarios and more, we sat down with Jeff Forde, Architect on the Platform Engineering team at Collectors.

Jeff has been a part of organizations at each of these phases, playing a critical role in developing the incident management programs those organizations have today. So, if you're looking for actionable advice on how to level up your incident management, then this is the episode for you!

Operational excellence starts here