Eryn Carman's posts
How to migrate your paging tool without breaking your team
Migrating your paging tool is disruptive no matter what. The teams that come out ahead are the ones who use that disruption deliberately. Strategic CSM Eryn Carman shares the four-step framework she's used to help engineering teams migrate — and improve — their on-call programs.
Eryn CarmanMarch 20, 2026
Where does the time go after you resolve an incident?
We were curious: where does the time go after an incident is resolved? To find out, we analyzed the post-incident process of 13,000 incidents and 14,000 follow-ups action items.
Eryn CarmanJuly 29, 2024
So good, you’ll break things on purpose
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