Eryn Carman's posts
De-risking a PagerDuty migration: the objections we hear most, and how to clear them
Often, switching on-call platforms isn't a technical challenge but a human one. In this post, we break down the seven objections engineering teams raise most often when considering a PagerDuty migration, and share exactly how to address each one.
What to do when OpsGenie sunsets
By now, most Opsgenie customers have heard the news: Atlassian is sunsetting Opsgenie in 2027. If you've been sitting with that information and haven't quite figured out what to do with it, you're not alone.
How to migrate your paging tool without breaking your team
Migrating your paging tool is disruptive no matter what. The teams that come out ahead are the ones who use that disruption deliberately. Strategic CSM Eryn Carman shares the four-step framework she's used to help engineering teams migrate and improve their on-call programs.
Where does the time go after you resolve an incident?
We were curious: where does the time go after an incident is resolved? To find out, we analyzed the post-incident process of 13,000 incidents and 14,000 follow-ups action items.
So good, you’ll break things on purpose
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