Import your schedules, escalation policies, and users directly from Opsgenie - no rebuilding from scratch. From there, our team works with you on a phased, team-by-team rollout.
The genie says it's time for an upgrade
Opsgenie hasn't meaningfully changed in years, and Atlassian's confirmed it's shutting down in April 2027. If you're moving either way, it's worth choosing where you land & on whose timeline.
What Opsgenie teams are telling us
We haven't seen Opsgenie moving forward in years
No real feature updates, patchy support, and a roadmap that stalled long before Atlassian even announced the shutdown.
Opsgenie pages us. Everything after that is manual.
Acknowledging the alert is one thing. But finding the root cause, fixing it, writing it up - that's still copy & paste between four different tools.
Atlassian's "upgrade" costs us more for less.
Jira Service Management runs roughly double what we pay for Opsgenie, for a narrower, service-desk-first experience.
We didn't choose to leave, Atlassian chose for us.
No new Opsgenie accounts since June 2025. Full shutdown April 5, 2027. After that: every schedule, every escalation policy, every incident record is gone.
We haven't seen Opsgenie moving forward in years
No real feature updates, patchy support, and a roadmap that stalled long before Atlassian even announced the shutdown.
Opsgenie pages us. Everything after that is manual.
Acknowledging the alert is one thing. But finding the root cause, fixing it, writing it up - that's still copy & paste between four different tools.
Atlassian's "upgrade" costs us more for less.
Jira Service Management runs roughly double what we pay for Opsgenie, for a narrower, service-desk-first experience.
We didn't choose to leave, Atlassian chose for us.
No new Opsgenie accounts since June 2025. Full shutdown April 5, 2027. After that: every schedule, every escalation policy, every incident record is gone.
The Opsgenie Rescue Program
You don't get to choose whether you migrate. But you do get to choose where you move. And we're making it easy for you.
See how switching works
Contract buyout
Still paying for Opsgenie until your contract ends? Run both systems in parallel at no extra cost, so you're never paying for two on-call tools at once.
Up to 99.99% uptime, in writing
We commit to 99.99% uptime in our SLA for Enterprise customers. That's under an hour of downtime a year on the tool that's supposed to wake you up.
Switch for on-call. Stay for everything else.
Opsgenie pages you. We page you and handle everything after - response, post-mortems, status pages, workflows, and follow-ups. One platform, built as one system.
AI at every step
Alert intelligence, investigation, transcription, post-mortems - AI across the whole lifecycle.
Up to 99.99% reliability
We commit to 99.99% for Enterprise customers vs Opsgenie publishes 99.9%. Under 1 hour vs nearly 9 hours of annual downtime.
Full lifecycle, one platform
Response, post-mortems, status pages, workflows, and follow-ups - built as one system, not bolted together from acquisitions.
Cover requests from mobile
Need a night off? Request cover, pick time slots, share with your team - after a rough night, we'll even suggest it, while Opsgenie won't even know it happened.
On-call pay, built in
Track on-call hours, set group-based compensation rules, export for payroll. No more pulling data from Opsgenie’s API into a spreadsheet.
Ships every week
Opsgenie neglected on-call for years. We ship features every week that every on-call team recognizes instantly.
How migration actually works
- 01
Import what you can, review everything
Bring in your schedules, escalation policies, and users directly from Opsgenie with a few clicks. No rebuilding from scratch - just a full review together to make sure everything's come across correctly.
- 02
We scope the plan together
A technical scoping survey and a consultative planning session set the timeline and rollout order - teams typically move in batches, not all at once.
- 03
Migrate team by team, on your timeline
Run both systems in parallel and move one team at a time, or cut over all at once - whichever fits how your organization actually works.
The genie is vanishing
JSM isn't the safe choice, it's just the first one Atlassian shows you.