Redefining incident management: Three-part series

Part 1: The old vs the new

In this installment, incident.io's Co-founder and CTO, Pete Hamilton discusses the changes happening in the world of incident management. We take a deep dive into the old approaches and their modern-day counterparts.

Part 2: The incident way

In part two, incident.io Co-founders Stephen Whitworth and Chris Evans are joined by Checkatrade Engineering Manager Marc van Niekerk. They discuss the 10 principles that guide The Incident Way and answer Q&A.

Part 3: The power and pitfalls of AI

In the final part of our series, incident.io VP of Engineering Norberto Lopes is joined by Product Engineers Milly Leadley and Rob Liddle to discuss the role of AI in incident management, including where it is and isn't working, and why we’re firm believers of accelerating human actions instead of over-automation.