Incident metrics pulse: How organizations are measuring their incident management

While there are several well-established incident metrics that organizations commonly use, a vast number of them have been shown to be misleading or ineffective.

So we wondered how teams sorted through all of this noise to figure out which metrics would deliver the most insight and impact. We put together a simple survey to get some answers.

Here’s what we asked:

• What incident metrics do track within your team?
• What incident metrics do you report upwards?
• Do your incident metrics trigger you to take action?
• What metrics would you want if you had a magic wand?

In this report, we analyze and share the findings we gathered from their responses. With these insights in hand, we hope you can make some improvements to your existing metrics, or at the very least be confident you’re on the right track with what you’re already looking at!