Why (and how) teams are migrating their on-call from PagerDuty to incident.io

For years, teams have had to settle for legacy on-call tools that feel more like a burden than a solution. PagerDuty has long been the default choice — reliable, yes, but frustratingly outdated and complex.

In 2024, things changed. After years of slow innovation, a fresh alternative emerged: incident.io On-call. Built by engineers who know the pain of unhealthy on-call, we set out to create not just a paging tool, but a platform that helps teams run better on-call — with less stress, fewer missed alerts, and faster resolutions.

But let’s be real — switching your on-call isn’t a decision to take lightly. That’s why we’ve made it our mission to make migrations seamless and worthwhile, so your team can get back to what they do best: building great software.