Customize

Tailored to your organization for smarter incident management

Easily customize the platform with dimensions that matter to you. Use Custom Fields and Incident Types to optimise your response, build smarter workflows and enrich your insights.

Collect the data you care about

Make incident.io work for you by tailoring your workspace using Custom Fields. Enrich your insights and trigger smart workflows, based on the things you care about.

  • Categorise incidents in a way that makes sense to you
  • analyze trends based on relevant data points
  • Build smarter workflows and announcement rules
Common custom fields
  • Impacted Product
  • Affected Team
  • Total customers impacted

Customizable incident types keep responses relevant

Different types of incident may require a different response. The custom fields, automations and roles needed to respond to a security incident will look different to those needed for a customer support issue.

Customize each incident type using...
  • Roles
  • Custom Fields
  • Automations
  • Severities
  • Privacy settings
  • Insights
sumup
"One of the improvements that incident.io has brought to our incident response processes is the reduction of that cognitive overload. It’s one tool. You just send an /inc statuspage message, and you post an update. It's all in the same tool. It's in the same context."
Adrián Moreno Peña
Adrián Moreno Peña
VP of Engineering
etsy
"When we did our evaluation process, we gave incident.io a list of features we needed. In the time that it had taken us to get one vendor to respond to our product feedback, incident.io had shipped four features we requested. Internally, we had a meeting, and I think we said something like, 'Wow, they are super hungry.'"
Jeremy Tinley
Jeremy Tinley
Principal Systems Architect
truelayer
"We realized that we already have an app, incident.io, to log incidents. Why not just use it to keep everything in one place? We can extract all the reports we need and manage any response actions in a single location."
Elizaveta Shevchenko
Elizaveta Shevchenko
Technical Support Lead
bud
"incident.io has enabled us to have a better incident response process. What does that mean? Better service to our clients, which means better NPS. It means better net revenue retention and client satisfaction, which ultimately feeds right down into revenue and our P&L statement. Can't really argue with that."
Michael Cullum
Michael Cullum
VP of Engineering and Data
View all customer stories

Integrate with all the tools you already know and love

Amplify the value of your existing tools by integrating withincident.io for a seamless experience

View all integrations

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