Customize alert messages

Alert messages are the first thing responders see when something breaks, and noisy or irrelevant messages can slow teams down.

Now, you can define alert message templates to pick the attributes that matter, hide the noise, and make sure the right context is front and center - across all alert messages! This applies for the following message types:

• Alert pulse messages
• Escalation messages to a channel or DM, when created via an alert
• Incident messages, when triggered by an alert

In your template, you can:

• Customize the message title with dynamic values
• Toggle whether the description is shown
• Choose which alert attributes to display and in what order - we've also added the ability to give your attributes custom emojis 🪄

Then, apply your template to any alert route so that every alert flowing through that route uses your chosen format.

Expressions let you go further: dynamically select templates based on alert attributes, such as team or alert source.

This is available across Slack and Microsoft Teams. See more details in our help article.

Snooze escalations

Responders can now snooze escalations to say "I've seen this, but I can't act on it right now — remind me later."

For example, this is useful when you're triaging multiple pages and need to prioritize a higher-urgency issue first.

You can:

• Pick from pre-set sensible durations
• Optionally, add a justification for why you're snoozing
• Check that when the escalation resumes, the right person gets paged

Snoozing is possible from the mobile app, dashboard, Slack and Microsoft Teams. From a compliance/MTTA point of view, snoozes count as acknowledgements.

Snoozing is available across the mobile app, dashboard, Slack and Microsoft Teams.

Escalate to all users on a particular rotation

You can now have an escalation path that notifies all users on a particular rotation of a schedule. You can use this just like the everyone on a schedule mode, where you either round robin around these users, or page them all at once.

This doesn’t allow you to page just the currently on call from a rotation, but rather all the users configured to be on that rotation.

Set your Slack status when you're on call

We can set your Slack status when you are on call. When your shift ends, we'll either reset your status to whatever it was before, or clear it.

It is nice for your colleagues to be able to quickly see that you're on the pager and might be busy dealing with an incident! Head over to your preferences to set this up!

What else we’ve shipped