Happy New Year, from all of us at incident.io!
Winding down for Christmas is a great time to tackle feel-good product feature requests.
This post will focus on the changes we made to workflows, allowing you to:
Let's dive in!
You can now temporarily disable specific workflows, making it easy to build and test a workflow without worrying it might run against on-going incidents.
To disable a workflow, press the "Disable" button at the top of the workflow page, then use the "Test" button to run against an incident of your choice.
When you're done, use "Enable" to reactivate the workflow.
You can use any incident for testing- we recommend creating a test incident
/inc test) exclusively for this purpose.
Lots of companies have mailing lists that should be alerted when serious incidents occur (execs@, red-alert@) and for subsequent updates.
You can now build workflows to send these emails, using the editor to template incident data into the email.
Start with the Urgent incident template, or create your own with a send email step like:
Here's an email sent with this configuration:
Use this to subscribe executives or senior leadership to incident updates, or have teams hear about incidents of a specific type (ie, the Legal team for all Data breaches) by filtering on incident Custom Fields.
People want to hear about urgent incidents immediately, not when they next check their email inbox.
For this, you can now create workflows that send an SMS message, including details about the incident or instructions.
Start with the Send SMS message template, or create your own with a send SMS step like:
Here's an SMS sent with this configuration:
If you're looking for a lightweight pager, this should do the trick! And if you want access to a workflow step that phones people, please let us know and we can enable it for you.
Last but not least, you can now use workflows to automate assigning incident roles.
Depending on your company, you might want to:
Create a workflow with an "Assign incident roles" step, like this:
This would assign the person that reported the incident as the Incident Lead — this ensures you've always got someone leading the incident.
That's it for workflow related changes we released over the break.
And as usual, here's a list of the smaller ticket items:
Big or small, there’s huge value in improving your incident response, visibility, and ability to learn.