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New updates and improvements to incident.io

Variables are the spice of life

Weekly Update

Now you can customise your workflows even further! We've supercharged workflow message steps with a rich text editor, allowing you to format your messages easily, add links, and - most excitingly - add special variables into your messages.

A screenshot of a Slack direct message from the incident.io app, saying "Hi @Sophie, thanks for joining #inc-2021-10-27-testing! If you need any help, you can check out the Runbooks. Sent from Workflows > Welcome message"

Choose from a whole host of context-dependent variables, including information about the current incident, message and/or user (depending on the trigger you’ve selected).

A screenshot of the 'send message to a channel' workflow step configuration dialog, showing a drop-down menu with the available options for variables. The options are incident, incident name, incident URL, incident summary, incident status, incident slack channel, incident post-mortem URL, incident lead, incident communications lead, incident impacted product and incident type.

You can also use Slack's mrkdwn syntax to take advantage of all the formatting options that Slack provides.

If there are any variables we haven't included that you'd like to see, let us know over at the Community!

What we shipped

  • 🆕 Messages sent by workflows can now contain special context-specific variables, like the name of the incident.
  • 💅 We've added a new Workflows template to send a message when a post-mortem is added to an incident.
  • 💅 You can now create a workflow triggered by an incident update being shared.
  • 💅 We've given the app setup flow a bit of a makeover.
  • 💅 When we fetch all your incidents to show in a list, we now do it in batches which will speed up loading times
  • 💅 GitHub action exports now support labels!
  • 🐛 We fixed some missing help text on the "Change to follow-up/action" button in incidents.

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