This week we're launching an early preview of a feature we're calling Decision Flows, which aims to make routine decision making easier and more transparent during incidents.
It all started two weeks ago, when a late night YouTube binge led me to videos about GDPR (welcome to my life!) and it reminded me of an interaction I had with the DPO at a previous company. They wanted engineers to assess whether an incident might need their involvement, and to help them decide they shared a document with a list of criteria. It seemed reasonable, and in isolation it might be doable, but we had multiple similar requests from different corners of the company: marketing asking to be looped in when the customer impact ticked certain boxes, Risk and Compliance sharing criteria for regulatory reporting, specific guidance for when to put up the public status page – the list goes on.
Soon, you have folks needing to consult 13 different documents to make the right decisions, and they're so focused on doing the right thing they forget they have an incident to resolve.
This got me thinking: what if instead of jumping out of Slack to follow a doc, you could be asked a sequence of questions to help make the right decision? A few hours later, I had a scrappy prototype built in Slack to see how it felt...
I've been working on a new @incident_io feature to help with complex decision making and guidance in incidents.— Chris Evans (@evnsio) September 17, 2021
e.g. Rather than check a doc to know if you should report a GDPR data breach, your Data Privacy team can configure a Decision Flow for you to follow, right in Slack. pic.twitter.com/ZJMeRc5l3N
We're excited to see what you do with them - let us know in the incident.io community Slack!
There's work in the pipeline that we're excited to share soon, but for now here's some of the other things we've shipped:
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