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Weekly Update

All onboard!

Over the last week we've been busy making it even easier for your whole organisation to onboard with Whether it's simple step-by-step instructions for the installer, or helpful messages to folks after they've participated in their first incident, we've got you covered.

What we shipped

  • 🆕 We've overhauled our sign-up and installation process. You'll now be taken through a full onboarding process in preparation for your first incident.
  • 💅 We now handle redirects during login, so when you click that link to an incident, you'll actually get there.
  • 💅 After providing an update with /inc update, we'll now prompt you to check the incident summary still makes sense. A few minutes getting everyone on the same page can save hours later on.
  • 💅 It's possible to close a incident without marking your components as operational. We now smooth that rough edge by prompting you to resolve them all together.
  • 👷🏽‍♀️ We shared a blog post about a Postgres feature that caused some incident numbers to jump by 32. If edge cases in databases are your bag then check it out!
  • 👷🏽‍♀️ We got caught out by a Slack workspace where channel creation was restricted to admins. We now handle that case to avoid half-complete installs.
  • 👷🏽‍♀️ We've made improvements to our logging setup, so it's easier to pinpoint bugs when they (very rarely 😉) pop up.
  • 🐛 We've fixed a problem that would sometimes prevent pinned Slack messages with images from showing up in the timeline. All fun and games until caching gets involved, but we've fixed this now.
  • 🐛 When you closed an incident via the /inc update command whilst also changing the severity, we'd show the old severity in the closure modal. Now, thanks to a report from the folks at Ziglu, we show the correct one.
  • 👷🏽‍♀️ We used to restrict Slack channel names to simple characters and numbers, despite Slack supporting diacritics. We now support everything Slack does, which is àwęšõmê!

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