incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong.
Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb and Block—resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster.
We’re a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies.
When things go wrong in production—whether it’s an outage, a breach, or a broken feature—incident.io helps teams respond fast, resolve issues, and build the insight needed to stop them recurring.
We’re building an engineering team that ambitious, product-minded engineers wish they’d joined early. The kind of company that experienced engineers join to do the best work of their careers.
Our product-focused engineers have built and scaled systems at companies like Monzo, GoCardless, Intercom, Ravelin and Freetrade.
Our platform is already trusted by some of the world’s most recognised tech teams—from Skyscanner and Intercom to Block and Netflix—and we’re just getting started.
The problems we’re solving are tough and nuanced
How do you bring clarity to chaos when a critical incident hits?
How do you help teams move quickly and effectively when things break—whether they’re a fast-growing startup or a large, complex enterprise?
Ship value quickly, with care. We think deeply but bias towards action—shipping fast helps us learn, improve, and stay focused on what matters most.
Keep it simple, sweat the details. We choose proven tools, build clear solutions, and invest in the things that make engineering better: good tests, fast builds, strong observability, and kind commit messages.
Work autonomously, not alone. You’ll have space to focus, but we collaborate constantly—pairing when it helps, and bouncing ideas off each other as we go.
Stay close to the customer. You’ll talk with customers regularly over Slack or on a call, hear directly how people use what you’ve built, and help shape what we build next.
Level-up your team. Whether it’s mentoring, sharing the experience you’ve gained, or offering thoughtful feedback, you’ll help the whole team grow and do better work together.
Worked on production systems at scale and are comfortable owning projects end-to-end.
Enjoy breaking down complex problems and finding pragmatic paths forward.
Believe in writing clear, maintainable code, and know when to optimise for learning, not perfection.
Proactive about sharing context, communicating openly, and helping others grow.
Enjoy talking to customers, figuring out what really matters, and delivering solutions that work in the real world.
We use:
Go and TypeScript (React) with Postgres as our core stack
A generated, typed API client to help us ship quickly and safely
Google Cloud Platform (GKE, Cloud SQL), with BigQuery, PubSub, Cloud Storage and more
Terraform for infrastructure, CircleCI for testing and deployment
Sentry, Grafana + Prometheus, and Kibana for observability
Anthropic, Vertex, and OpenAI along with our own internal AI tooling for building AI features
We choose tools carefully and optimise for developer experience—fast builds, reliable tests, clear metrics, and well-defined interfaces are all important to us. We can sponsor visas for international candidates that are looking to move to London.
We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.
Market leading private medical insurance
Generous parental leave
First Friday of the month off
Generous annual leave/PTO allowance
Competitive salary and equity
Remote working and personal development budget
Enhanced pension/401k