Blameless offers a dedicated incident management tool, but what are the benefits and drawbacks of using Blameless and how does it compare to incident.io? This page is designed to talk you through the pros and cons of each.

What’s the difference between incident.io and Blameless?

Like incident.io, Blameless offers end-to-end incident management. However, there are a few key differences between the two products.

Slack native response vs adopting a new web UI

incident.io lives in Slack, so you can run your incidents end-to-end where you already work following a simple and intuitive flow. This makes incident.io easy to adopt, and accessible to use.

incident.io have unmatched user experience. Their Slack integration is so intuitive that I didn't need to explain anything to my colleagues before they were full converts. I simply told them to use it and they did. We've only been using incident.io for a month and they are already so core to how we manage incidents that we wholly depend on them, and I ain't bothered by that

G2 Review

Although Blameless offers a Slack integration its primary interface is via a dedicated web UI. This means there are more steps required to configure it.

Accessible to whole organisation vs Site Reliability Engineer (SRE) focussed

Blameless is primarily targeted toward SREs. If in your organisation incidents are SRE-specific, and other teams don’t need to get involved much this may work well for you. Blameless offer some specific SRE targeted functionality that we don’t currently offer, such as service catalogues. On the other hand, incident.io is designed to be accessible to your whole organisation. This makes it easier for non-technical stakeholders — such as Customer Support, Compliance, and Leadership — to get involved in and have visibility of incidents going on across the organisation.

Overview table

incident.ioBlameless
Set-up
  • Primary set-up and interaction through Slack
  • Primary set-up and interaction through web UI
Accessibility
  • Easily accessible to everyone in your organisation (e.g. customer support, legal)
  • Primarily targeted towards SREs, more training is required to use
Pricing
  • Starting at $16 a month per user
  • No publicly available pricing