Improve incidents at your organisation today. Find a plan that suits you.
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From $10k per year
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Talk to us for more information
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| Feature | Included |
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Starter-20% Ideal for small teams and startups looking to get started with incident management | Pro Comprehensive incident management for high growth startups and scaleups | Enterprise Advanced incident management for larger organisations who need a tailored end-to-end solution | |
|---|---|---|---|
$16 per responder per month | From $10k per year | Talk to us for more information | |
| Product features | |||
| Workflows | 3 | 5 | Unlimited |
| Custom Fields | 5 | 10 | Unlimited |
| Integrations | 2 | Unlimited | Unlimited |
| Policies | - | 1 | Unlimited |
| Incident Types | - | ||
| Advanced Insights | - | ||
| Private Incidents | - | ||
| Support and implementation | |||
| Support | Slack community | Live chat | Dedicated Slack channel and Premium support |
| Response SLA | 3 days | 1 day | 3 hours |
| Service Level Agreement | - | - | |
| Dedicated Customer Success Manager | - | Shared | Dedicated |
| Training calls | - | ||
| Custom implementation sessions | - | - | |
| Dedicated Slack support channel | - | - | |
| Sandbox Environments | - | - | |
| Procurement process | |||
| Master Services Agreement | - | - | |
| SOC2 Report | - | - | |
| Payment and terms | |||
| Included responders | - | 30 | 100 |
| Viewers | Unlimited | Unlimited | Unlimited |
| Additional responders | - | $23 per month | $40 per month |
| Volume discounts | - | ||
| Minimum term | Month-to-month | 1 year | 1 year |
| Pay monthly | - | - | |
| Pay yearly | |||
| Pay by credit card | - | ||
| Pay by bank transfer | - | ||
Responders are users who actively engage with incident.io to manage incidents, for example taking lead, creating incident actions or communicating updates.Learn more