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New updates and improvements to incident.io

Extending our editors

Weekly Update

Summer is well and truly upon us, and we're (mostly) enjoying the sunshine here in London.

This week we've been primarily focussed on shaping some exciting work we've got coming up, so watch this space!

Meanwhile, we've been working on a few bits of polish, including giving you some more options when templating workflow messages and post-mortem templates.

That means you can now include your incident type and call URL in these messages, and Slack channels will now render as a clickable link when sent in an email.

As well as adding new features for our editor, we’ve also been investigating a couple of issues that you’ve highlighted with it. Next week we’ll be spending some dedicated time on improvements there, thanks for bearing with us!

Along the way, we've got the usual grab-bag of polish and bug fixes for you:

What else we shipped

  • 💅 We've changed the navigation in the Workflows section to make it easier to view and test workflows from the web UI
  • 💅 The 'invite users' dropdown is now a bit snappier, and will be more up-to-date with new Slack users
  • 💅 If you create a Jira epic for each incident, it'll now have INC-123 as the Epic Name (so it shows up nicely in the Jira UI)
  • 🐛 We've fixed a few bugs where we weren't displaying Slack messages correctly on the timeline
  • 🐛 Actions with trailing spaces will now be rendered correctly once they're completed
  • 🐛 You can now download insights data in both Safari and Firefox

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