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New updates and improvements to incident.io

We’re on a role

Weekly Update

We think incident response should be open for everyone, but there are some things that are best kept within a smaller group.

We've introduced roles within incident.io, so some organisation-level settings can only be changed by selected Administrators.

Users can have one of four roles: Viewers, Responders, Admins and Owners.

Viewers can:

  • View incidents in Slack and the Web Dashboard
  • Declare incidents

Viewers will automatically become responders when they get involved in an incident.

Responders can:

  • Use incident.io via Slack and the Web Dashboard
  • Create and edit Workflows and Announcement Rules
  • View organisation-level settings

Admins can:

  • Do everything a responder can, plus:
  • Edit organisation-level incident.io settings
  • View and edit billing settings

Owners can:

  • Do everything an admin can, plus:
  • View all private incidents

If you'd like to take a look at your Users, check out our shiny new Settings page.

n.b. Until March 1st, this feature is opt-in for existing customers.

What we shipped

Here's what else we've been up to this week:

  • 🆕 We've built a new pricing model, moving to value-based pricing
  • 🆕 You can now invite users to incident.io via the dashboard, from the Users Settings page
  • 💅 You can now tell Statuspage to post your updates to Twitter via incident.io
  • 💅 We now pre-fill the Statuspage update title, so you don't have to write it again
  • 🐛 If you try to install us into a personal Github account (which we don't support), we'll let you know that something's gone wrong
  • 🔜 A whole lot of work on custom fields - watch this space...

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