We strongly believe that incidents should be public by default, and that transparency is an important foundation of any good incident process.
However, we recognise that there's clearly exceptions where public incidents aren't appropriate, such as:
We've had a lot of requests from our customers to better support this use case, so we've built Private Incidents!
When creating an incident after enabling Private Incidents, a user can choose to make it private.
If an incident is private, we will:
We will not:
#incidentschannel, or any other channels
Any member of a Private Incident can invite someone else, either by inviting them in Slack or via the web dashboard.
You can also revoke someone's access if you need to: everybody makes mistakes!
Head over to your Settings and enable Private Incidents.
Now, whenever you declare an incident, you'll be asked whether to keep it public, or make it private.
As we've had so many requests for this feature, we're very excited to be releasing it! Take it for a spin, and let us know your feedback by joining our Community and sharing in the #feedback channel.
Here's what else we've been up to:
Big or small, there’s huge value in improving your incident response, visibility, and ability to learn.