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New updates and improvements to incident.io

Keep your workspace tidy by auto-archiving incident channels

Weekly Update

It's the new year, and we're all ready for a change. Some of us have been tidying up and clearing out the cupboards - our CEO Stephen got rid of 6 bags of clutter over the weekend.

The same goes for the incident.io app: it's easy to forget to archive incident channels and they can sit around for months after the incident is over. So we're happy to introduce auto-archiving as our newest feature! We'll automatically archive incident Slack channels for you after either 7, 14 or 28 days.

"A screenshot of a Slack message from the incident.io app, with the heading 'Cleaning up'. The body of the message says: 'We're going to archive this channel as it's been 7 days since it was closed. If you need to unarchive it, that's fine, and we won't attempt to archive it again.'. Underneath, there is a link to change auto-archive settings."

You can enable auto-archiving in the Settings section of your incident.io dashboard, in the "Automation" section.

Note: We can keep your Slack workspace tidy for you, but make no promises about your physical workspace.

What we shipped

Here's what else we've been up to this week:

  • 🆕 You can now link an existing Jira ticket, Linear ticket or GitHub issue to an action or follow-up
  • 🆕 Incident list CSV exports now include incident duration in seconds
  • 💅 Auto-close now lives in the Automation section of Settings, next to Auto-archive
  • 💅 When we auto-close, we'll auto-fill incident lead and summary if they're not set
  • 💅 We can now show the content of pinned messages in the timeline after the incident channel has been archived
  • 💅 Polished up the tutorial flow and improved some of the messages we send on install
  • 🐛 Fixed removing a value in a multi-select dropdown, where it would remove all the selected values instead of just one
  • 🐛 Fixed a bug where timestamps wouldn't clear when you remove them from incidents
  • 🐛 Fixed the appearance of dialogs on mobile screens.

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