About incident.io

incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong.

Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb and Block—resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster.

We’re a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies.

The role

We’re often described as one of the best Product teams in London. That didn’t happen by accident we’ve been deliberate about who we hire, how we hire, and creating a place where people do their best work.

Until now, we’ve hired great engineers through a mix of scrappy efforts. As we grow, we want to keep the quality high and remain intentional about how we scale.

This role is key to that. You’ll be our dedicated Engineering recruiter, owning the process end-to-end from finding great people to getting them over the line. Candidate experience matters to us, and you’ll be responsible for making it excellent at every stage.

We care about quality, not quantity. We want to find a small number of excellent people, and are happy to do magic, creative, or expensive things to find them. That means working closely with our team to amplify their work, open doors, and doing whatever it takes to get the right people talking to us.

This is a high-impact role. You’ll report directly to our CEO and work closely with our CTO and VP Engineering. The role is based in our London office. We’re in at least 3 days a week because we believe being together helps us learn and move faster.

What you’ll be doing:

• Own end-to-end hiring for Engineering roles, from sourcing to close

• Work closely with our CTO, VP Engineering, and CEO to define what great looks like in every role

• Actively source exceptional engineers through a mix of outbound, referrals, and creative channels

• Track pipeline progress, flagging risks early, and keeping everyone in the loop

• Deliver an outstanding candidate experience from first message to final offer

• Champion high hiring standards

What you need to be successful:

• Proven experience hiring exceptional engineers

• Strong sourcing skills and an eye for high-quality talent

• Confident communicator who can work directly with senior stakeholders

• Highly organised, with the ability to juggle multiple roles at once

• Comfortable with ambiguity, and ready to build from the ground up

What we offer:

We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.

• Market leading private medical insurance

• Generous parental leave

• First Friday of the month off

• Generous annual leave/PTO allowance

• Competitive salary and equity

• Remote working and personal development budget

• Enhanced pension/401k