incident.io is the leading all-in-one platform for incident management. From small bugs to major outages, incident.io helps teams respond fast, reduce downtime, and improve every time something goes wrong.
Since launching in 2021, we’ve helped 800 companies—including Netflix, Airbnb and Block—resolve over 250,000 incidents. Every month, more than 30,000 responders across Engineering, Product and Support use incident.io to fix things faster.
We’re a small team that cares deeply about pragmatism, quality, magic, and pace. We've raised $100M from Index Ventures, Insight Partners and Point Nine, alongside many angel investors who are founders and executives of world-class companies.
The design team at incident.io is made up of experienced designers who genuinely love building startups, and care deeply about creating both a product and a company to be proud of.
We're looking for a Product Designer to join us during an exciting phase of growth. As an early member of the design team, you'll help set the bar for design of a developer-centric platform. If you enjoy complex challenges, and want to dive head first into designing for AI, this role is perfect for you.
Designing new ways to manage incidents in an AI-first world. The expectations we have of our software is changing, and you’ll be at the forefront of figuring out what that means for our product.
Collaborating with engineers and product managers to figure out our future. From setting out high-level flows, to crafting small details, you’ll help shape our agentic AI platform into a quality product experience.
Engaging directly with customers. From chatting about ideas or feedback on Slack, to presenting concepts on calls, we encourage you to join these important conversations. Our customers love it, and it makes us better at what we do.
Balancing craft with pragmatism. You use your experience and perspective to help us set a high bar for design, and you know how to balance this against the sometimes competing priority of shipping fast.
Levelling up design across the company. You’ll be part of establishing how product design gets done at incident.io, including helping build and maintain our design system, and rolling out processes that ensure we can do our best work at speed.
You know how to ship. You can point to examples of work you’ve designed that’s live in the world. You’ve lived to see the consequences of your design decisions, and can tell us stories of trade-offs and small victories. You love getting work out of the door fast.
You understand professional SaaS tools. Ideally you’ve designed for developers or enterprise customers before. You can wrangle cumbersome integration flows, deal with information density challenges, and make regulatory requirements delightful.
You care about quality in software. You’ve probably contributed to, or maintained some kind of design system. You have opinions on design tokens, and the ideal loading states for components. You love to add the magic touches and flourish that differentiate a great product from a good one.
You’re fluent in the fundamentals. Alongside craft, you’re well-versed in the core aspects of user experience design. You have strong opinions on things like modals, and when to use a checkbox vs a toggle.
You share early and often. You don’t hide away searching for the perfect solution, instead you regularly share work with your project team, and the wider design team. You know when to ask for a crit, and when a screenshot on Slack is enough.
We’re building a place where great people can do their best work—and that means looking after you and your family with benefits that support health and personal growth.
Market leading private medical insurance
Generous parental leave
First Friday of the month off
Generous annual leave/PTO allowance
Competitive salary and equity
Remote working and personal development budget
Enhanced pension/401k