# Resolve and deduplicate email alerts

*May 12, 2026*

Until now, every email hitting an email alert source created a fresh alert that stayed triggered forever. Even follow-up "resolved" just opened another alert next to the first.

![](https://cdn.sanity.io/images/oqy5aexb/production/aa93009f194b9d69a7dec754b09d1237abd39f67-1500x824.png)

We've shipped advanced email parsing, a JavaScript snippet that transforms incoming emails, unlocking:

* **Auto-resolve:** a "resolved" email closes the alert its "triggered" email opened.
* **Deduplication:** pull a key from the subject or body so you don't get paged twice about the same problem.

For more details on how to use this, please check out our [Loom](https://www.loom.com/share/57e80c12bb6747c48fc15ba346ecfc72) and [help docs](https://docs.incident.io/alerts/email-sources).

## Your team overview page just got groovier

We’ve updated the team overview tab to give a nice view of what's currently happening, with easy _view all_ buttons to dig deeper where needed. There's also improved filtering, and as well as a new follow-ups panel!

This new experience should be an improvement for anyone using our new [team hierarchy feature](https://incident.io/changelog/team-hierarchy), as those with loads of sub teams can get a better view of what’s going on across sub-teams.

![](https://cdn.sanity.io/images/oqy5aexb/production/66792962fd281ebc9926029e50421bd3dc1bc068-1500x824.png)

## What else we've shipped

## Improvements
*  We improved the display logic of incident activity timestamps for organizations who have enabled organization-specific timezones

## Bug fixes
*  Fixed an issue where part of the call notes drawer was cut off
*  Fixed an issue which meant we weren't correctly identifying some Microsoft Teams call links pasted in incident channels
*  Fixed an issue that meant custom fields didn't appear in incident forms when conditioned upon incident roles
* We fixed an issue where you couldn't continue creating an on-call pay report when creating it from an existing one
*  Fixed an issue where even if you had muted PR attachments, we would continue to update the Slack or Teams channel as they moved through their lifecycle