From today, we're releasing an interactive tutorial that can teach people the basics of using incident.io, including:
You can start the tutorial by typing
/inc tutorial in any of your Slack
Completing the tutorial takes about 5 minutes, quick enough to do just before joining an incident, or during a coffee break. Becoming more familiar with incident.io means you improve how you respond to real incidents- definitely worth a few minutes to try!
Just as responders can benefit from familiarity with the Slack app, it's important to understand the incident homepage, and how actions in the incident channel are reflected to anyone keeping track via the website.
For that reason, the tutorial ends by encouraging people to visit their incident page, where we'll trigger an interactive tour that explains each section:
Next time someone asks "how do I use incident.io?", give them
for a personalised walkthrough.
This is our last official changelog of 2021, but stay tuned for some feel-good content to enjoy during your Christmas break!
/inc updateflow, auto-fill the incident summary from the update if not set, and provide the last update for reference when writing the summary.
Big or small, there’s huge value in improving your incident response, visibility, and ability to learn.