Starting today, you can use the incident.io dashboard to create Announcement Rules, allowing you to subscribe a collection of Slack channels to announcements for incidents matching specific conditions.
incident.io has always shipped with a default #incidents announcement channel, which receives a post whenever an incident is created.
While our users often say how much they love this channel, with the increase in visibility it brings, not everyone wants to hear about every incident.
Perhaps your exec team only want to hear about incidents where the severity is greater than Major?
Or maybe Compliance need notifying whenever an incident of type Data Breach has been created?
That's where Announcement Rules come in.
Up until now, we'd announce each one of your created incidents in one channel - #incidents. Now, you can choose additional channels to post certain types of incident into - and define exactly what those criteria are.
From the incident.io dashboard, create rules that match against incident dimensions such as:
Affected Teamsincludes Data
Whenever incidents are created that match these conditions, we'll send an announcement post to the channels configured on the rule.
Once the rule is created, we'll notify the channels involved to let them know they've been subscribed.
And as a final sweetener, an often requested feature is the ability to change the default #incidents announcement channel.
This behaviour is now controlled by the default announcement rule, which - just like other rules - you can configure from the settings dashboard:
That's all folks! It's worth noting that announcement rules are the first of a few features powered by our underlying workflows engine, which we're hoping to expose as a first class product feature over the next month.
Watch this space!
And in the typical weekly round-up:
We've been working hard to stay focussed so the team has been deep in announcements, but we've picked up a few other bits along the way:
Big or small, there’s huge value in improving your incident response, visibility, and ability to learn.