Small, but mighty

In fast growing companies, things go wrong all the time. We help people to respond, review and learn when they do.

Mission

Think about the last time you had an outage. Was it calm, collected and organised? Or chaotic, Slack channels ablaze, questions flying in from all directions in 5 different threads?


We’ve been there, and we know it doesn’t have to be this way. We’re building a single way for your entire company to respond, review and learn when things go wrong, big or small. A product that everyone loves using, and which helps them solve any type of incident, at any scale.

Stephen Whitworth

Co-Founder & CEO

Chris Evans

Co-Founder & CPO

Pete Hamilton

Co-Founder & CTO

Lawrence Jones

Product Engineer

Lisa Karlin Curtis

Product Engineer

Sophie Koonin

Product Engineer

Katie Hewitt

Operations

Yann Sarfati

Sales

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We're' used by some of the most exciting companies in the world, from small startups to billion dollar organisations.

Team

We’re a small, ambitious team, working out of an old fire station in London (a coincidence, but one we’re rather pleased with).


We’ve been building products and teams for years, and while we don’t have all the answers, we’ve done this before, learned from our mistakes and are deliberately building the company we’ve always wanted to work at. To do that, our hiring philosophy is pretty simple: find smart, product-minded, kind people, and trust them.

Ownership and autonomy aren’t just a “nice to have” for us, they’re a core part of our culture - we think carefully about the big decisions, but uncontroversial ones are made quickly.

We spend the majority of our time speaking to customers in our community, listening carefully to their feedback, and shipping constantly. Bugs are frequently fixed in under 30 minutes and we aim to build a big new feature every week.

That said, we know that having a great product isn’t enough — sales and distribution is just as important. We’ve closed a number of deals already, and we’re excited to build a great commercial + go-to-market team to help us get to the next level.

Benefits

It's easy for benefits to become a grab-bag of "things", so we intentionally invest in the areas which feel important to us and our culture, and which we really believe in.


Trust is everything.

We hire great people, and we trust them. It’s worked great so far and lets us offer things other companies can’t.

  • Everyone is encouraged to speak to customers
  • Everyone gets a company card - buy whatever you need
  • Generous learning and conference budget

…but work isn’t

Don’t get the wrong idea, the team here work extremely hard. However, we’ve been doing this a while, and we know work isn’t everything. We make it easier to manage work/life balance.

  • Generous holiday + we’ll top it up! Treat yourself on us.
  • The last Friday of every month is a fully paid day off
  • Flexible WFH environment and remote equipment budget

Take care of yourself

Sometimes life throws us a curveball. Should the worst happen, we want to make sure you’re covered.

  • Private health insurance
  • Life insurance
  • Generous sick leave, incl. mental health days

We’re hiring!

We’re growing fast and actively looking for people to join us.Check out the roles we have open below.

  • Product Engineer

    Engineering

    Shape how we build the product from the ground up as part of an experienced, senior team. We’re customer focussed, ship fast, care about tests, docs and observability and work primarily with Go, Typescript, Postgres and GCP.

    Apply
    London
    £50,000 — £130,000
    0.2% — 0.8%
  • Marketing Lead

    Marketing

    Distill and refine our value proposition, and work directly with our CEO to communicate it effectively at scale to accelerate our inbound growth.

    Apply
    London
    £50,000 — £100,000
    0.2% — 0.6%
  • People Operations

    People

    Help us build the team and make incident.io an incredible place to work. The people we hire are exceptional, and you’ll have the full support of the founders to hire more of them, and make sure this is a place they can do their best work.

    Apply
    London
    £40,000 — £70,000
    0.2% — 0.5%

Frequently asked questions

If you don’t find any answers to the questions you’re looking for, just reach out to jobs@incident.io. We’ll be happy to help!

Do you offer visa sponsorship?

We aren’t currently able to sponsor Visas, sorry. In the future!

Do you offer internships?

We’re currently focussed on hiring for full time roles, but we’re always looking to speak to smart people excited by what we’re building, and several of us got our first career breaks via internships, so we’re very supportive of them. If you’d really like to speak to us, we’re absolutely open to a conversation.

Do you offer remote roles?

We’re building our early team in London and are currently asking everyone to work from the office at least 2 days a week.

We work very asynchronously but we find a few days together makes a huge difference right now.

Supporting fully remote work is something we regularly discuss and revisit though, so if you’re really keen, please do get in touch.